Is your Creditron solution running up-to-par? Enroll in our Tune-Up program to find out.
The tune up service features diagnostic and performance evaluations of your installed remittance solution in order to ensure optimal efficiency and value. The tune up helps address external and environmental factors that are outside the Creditron application that might be preventing optimal performance. (These are not covered by your maintenance agreement today.) This service is offered once a year, at the time of your maintenance renewal, for $500, and includes the following services:
Tune Up Services
Host Training Sessions
Training sessions on transport maintenance including cleanup, cleaning jams and processing.
Check Process Efficiency & Environment Analysis
An environment analysis to uncover processing efficiencies.
Assist in data and solution environment backup.
Annual PM Hardware Session
Annual call scheduled for hardware preventative maintenance.
Check Image Quality
Inspect image quality of document being captured.
SQL Server Health Check
Inspect table and logs to ensure optimal performance.
Refresh the solution’s environment by eliminating redundant, unnecessary and obsolete files, configurations and logs.
IAX Security Review
Review account settings, credentials and permission levels.
Current Product Release Check
Ensure the current solution version is up to date.
Quarterly WebEx Training
Enroll in quarterly webinars that will discuss various topics.
Network Speed Test
Ensure the network speed is adequate for smooth processing.
Application Run Test
Run items into each application to ensure a good read rate.