Content is Key, but Collaboration is King

By: Jon Gage

The month of May means a few things around here – baseball is back, flowers are blooming and it is time for Creditron’s annual Users’ Conference!

This year’s conference was held in downtown San Francisco and was a terrific success.  The agenda was packed with guest speakers, industry experts and well-attended client case studies. Joining our customers this year were several Creditron partners who took the time to listen and learn from the attendees. The partners also participated in a panel where they were given the opportunity to share their view on payment trends and changes within the industry.

With such a loaded calendar, the Creditron team arrived in California pumped to share our vision and educate the customers. The sessions were informative and the speakers clearly articulated their take on things – in short, the content was solid.

What struck me most however, was that it didn’t end there. We had customers from a wide variety of industries – insurance companies banks, municipalities, electric utilities, non-profits etc. When I looked around the room I was struck by how engaged they were….with each other. Over the two days of sessions (and even during the Customer Appreciation events) I was so pleased to see these customers from disparate worlds learning from one another! I witnessed one customer actually solve another’s problem by suggesting an alternative approach. We had a client offer to demonstrate their system to other attendees simply because they were proud of it.  I was repeatedly told that the opportunity to interact with each other and share experiences was just as valuable as the sessions themselves.

The feedback we received echoes this. One customer told us:

“I learned so much not only from the session, but from the other users in attendance.“

As we begin to plan for next year’s event (to be held in Toronto, Canada next year) we will be sure to include more opportunities for shared, open discussion on the agenda. In the meantime we encourage all of our customers to check out the Creditron User Group on LinkedIn.

Looking forward to seeing you in Toronto in 2018!

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